Organisational Psychology

Recruitment Support and Assessments

PeopleSense by Altius Organisational Psychology aims to help organisations to Realise Human Potential by offering best in class solutions across the entire employee lifecycle. 

This begins with assisting organisations to select the right people for work roles.

Our Organisational Psychologists deliver a range of solutions to help organisations to clearly define role requirements and also to assess potential candidates against these requirements as part of the recruitment and selection process. Our core solutions to support the employee selection process include:

• Role Profiling & Competency Frameworks
• Volume Recruitment Assessment
• Specialist Recruitment Assessment
• Video Interviewing

Role Profiling & Competency Frameworks

Providing role clarity underpins best practice recruitment, performance management, remuneration and talent management practices within organisations. Having a clear understanding of role outputs, performance expectations and clarification on the competencies required to perform in a role can be highly motivating for employees, while also providing a framework for managers to use in their everyday people management activities.

PeopleSense by Altius provides a range of services that help organisations define roles, align role requirements to business strategy and provide clarity on the key characteristics that underpin successful performance in all roles.

Talent Acquisition Support

Through our partnership with Modern Hire (formerly Shaker Assessment International and Montage Video Interviewing), PeopleSense by Altius offers a talent acquisition platform which combines trusted science and technology to predict performance, ensure fairness and automate workflow – enterprise wide. Through our collaboration we’re now able to deliver this innovative hiring platform throughout Australia – to improve hiring results through more personalised, data-driven experiences for candidates, recruiters and hiring managers. The platform includes AI, predictive analytics, assessment, video interviewing and scheduling technology in a single SaaS solution that integrates with leading HCM systems. The scientific method thrives on big data and advanced analytics, and we apply these elements to hiring practices.

Meaningful Data Improves Performance: By combining data from sources across the hiring process and beyond, we can create large datasets of linked/related data points, and discover even more powerful relationships in the data. This enables organisations to make reliable, predictive decisions about people that impact organisational performance.

Meaningful Data Benefits the Employee: Effective candidate engagement ensures that the employer selects the best person for the job and that the candidate picks the best opportunity to suit his or her career objectives. Hiring decisions based on meaningful data support a candidate’s needs.

Volume Recruitment Assessment

We specialise in the provision of virtual job simulations for higher volume roles, scientifically proven to predict business outcomes such as improved performance, lower staff turnover and identifying future leadership potential at point of recruitment. 

Our psychologists help improve recruitment process efficiency by identifying candidates with the highest potential for success earlier in the recruitment process - saving time in managing a high volume of applicants. Our technology enabled solutions provide job applicants with a realistic role preview which serves to educate them through a candidate centric experience while assessing their capabilities against specific role requirements.

Specialist Recruitment Assessment

PeopleSense by Altius provides specialist assessment solutions to clients recruiting for more senior level or specialist roles which often require very specific capabilities and behaviours. Through our partner networks and relationships, utilising best in class assessment tools and technologies, we provide the level of support required to select the right candidates for such roles.

We typically provide these services to clients who have already shortlisted candidates, who require a more in-depth assessment and input into final interviews and reference checking.

As the largest employer of psychologists in Australia, PeopleSense by Altius has the expertise to deliver best in class assessment solutions.

We support the recruitment process for a variety of leadership and specialist roles within our client organisations through:

• Culture fit assessments
• Capability alignment
• Providing potential interview questions
• Candidate development recommendations for shortlisted applicants

Video Interviewing

Our purpose-built video interviewing software and platform transforms the hiring experience for both candidates and hiring organisations. It’s fast, easy and transparent – reflecting the experiences and technology candidates use every day. Our video interviewing capability ensures you’re able to engage, interview and hire the best candidates, quickly.

Support to Protect Your People

We support organisations to Protect their most valuable asset, their people, by taking a proactive approach to developing a psychologically-safe workplace.

Our Protect services include:

• Tailored Training Solutions
• Solutions to Proactively Manage Workplace Psychological Risk
• Change Management
• Leadership Development

Tailored Training

We gain a comprehensive understanding of organisations we work with to develop and deliver tailored training solutions. Our point of difference is the combined experience and capabilities we bring from our Psychological Services and Injury Management teams. We deliver our well-recognised flagship programs - Mental Health Education and Awareness in the Workplace, Building Resilience, Emotional Intelligence and Leading and Coping with Change. Our organisationally-trained psychologists also work closely with clients to develop customised training solutions that are fit-for-purpose. We also offer the development of online instructional modules with aligned evaluation tools.

Resilience Training

Our Resilience Training strengthens an employee's capacity to cope with stress and adversity, or their ability to “bounce back”. We provide pragmatic strategies to help build a resilient workforce, able to manage their own mental health and support others, as part of our mental health education series.

Learn more about our resilience training workshops.

Managing Workplace Psychological Risk

PeopleSense by Altius has pioneered customised proactive approaches, in alignment with legislative requirements, to enable organisations to identify, measure, monitor and evaluate the psychological wellbeing of their workplace. Establishing baseline data on workplace psychological wellbeing enables an organisation to develop an effective strategy to improve, and sustain, wellbeing into the future. We have demonstrated experience across an array of sectors in developing wellbeing guidelines, responding to process improvement notices, customising and carrying out surveys and implementing recommendations, where appropriate.

Change Management

There are two major kinds of organisational change a business may face - change imposed by circumstances and change that is planned and adopted to encourage growth and improvement. As humans we traditionally resist change, so managing the human elements is essential to the success of change. We aim to help your organisation and your people plan for change, as opposed to reacting to it.

Change Management is more than making people happy with the change – it’s about realising the results and return on investment the organisation has set out to achieve.  Studies suggest 70% of organisational changes commonly fail due to poor management of the human elements. In the short-term this results in money, time and people become wasted resources. Long term and indirect costs of unsuccessful change include lowered morale, decreased confidence in leadership and an increased resistance to change.

Our organisationally-trained psychology team consults closely with organisations to customise the change management process, assist with the implementation of a structured change management model and provide continuous support and evaluation throughout the change.

Leadership Development

Understanding the pivotal role good leaders play in organisations, our specialist team’s Leadership Development Programs aim to empower leaders by developing key competencies in:

• What makes a good leader, leadership theory, workplace values and staff alignment.
• Engagement and empowerment, developing self and others, providing and receiving feedback, managing change and enhancing resilience.
• Building and maintaining relationships – fostering collaboration, navigating differences between people and celebrating success.
• Communication skills – including assertiveness, verbal and non-verbal communication, active listening and engaging staff effectively.

Personal Coaching

Our Personal Coaching services cater for anyone looking to maximise both their professional and personal effectiveness. Coaching supports proactive development, improving an employee’s effectiveness in their current role and supporting career progression. 

Personal Coaching is also commonly used to address individual performance and behavioural challenges and can be readily incorporated into employee development and performance management plans. We also offer team coaching services for workplace teams looking to maximise their effectiveness. Our Coaching covers a broad range of topics, tailored to the needs of the individual or team. We match our team of highly skilled psychologists and consultants to your needs in order to support individuals and teams across all levels of your organisation.

Brochure: PeopleSense Organisational Services Training Suite

A Proactive Approach to Employee Engagement

We work with organisations to better engage their employees, by offering a range of services that enable a proactive approach to employee and organisational wellbeing.

Organisational Diagnostics - Culture and Engagement

Our diagnostic tools and customised solutions identify an organisation’s engagement, climate and culture strengths while also identifying potential weaknesses. Our services always include recommendations for improvement, action plans and programs to ensure we drive behavioural change and improvement within organisations. Our methods are based on rigorous analytical and evidence-based approaches that deliver meaningful results.  

Looking beneath the surface of your organisation provides powerful insights and the opportunity to manage employee and organisational wellbeing proactively.

We have a range of standard surveys and diagnostics to measure Engagement, Culture, Climate and Safety that are accompanied by sophisticated online reporting - allowing organisations to drill down into the business to compare and benchmark different groups and demographics.

We have a range of standard survey and diagnostics to measure Engagement, Culture, Climate and Safety that are accompanied by sophisticated online reporting allowing organisations to drill down into the business to compare and benchmark different groups and demographics:

• Our Engagement surveys measure aspects of the employee experience across the talent life-cycle which are likely to have the strongest impact on employees, their well-being, and their ability to perform optimally.

• Our Climate analytics evaluate business processes, systems and activities which can impact both an employee’s wellbeing and organisational effectiveness.

• Our Culture analytics assess values and behaviours which can impact sustainability at the individual, team and organisational levels.

• Our Safety analytics evaluate both the psychological and physical elements of safety and how these may impact general wellbeing within your organisations.

Our clients are also able to add customised content to existing surveys, or they can choose to design their own fully customised solutions. Our psychologists are experienced in designing and implementing tailored solutions involving surveys, focus groups and individual interviews. These tailored solutions facilitate a deeper dive into the unique factors influencing culture and engagement within your organisation. We work closely with you to tailor the best approach for your needs, taking into consideration your goals and objectives.

Performance Management

Our Organisational Psychology Team understands that managing performance can be one of the biggest challenges for leaders and a primary source of demotivation for individual employees if not managed effectively. We provide a range of solutions which help to manage the performance relationship between managers and team members while offering solutions in terms of defining, measuring and rewarding performance within organisations.  We also offer manager training in performance management and advice on how to implement best practice performance management processes within an organisation.

Career Transition Support

We provide career transition services to individuals and groups to help them seek alternative employment, within or external to their organisations, primarily for individuals impacted by organisational change programs. Our psychologists offer counselling support, self-awareness programmes, career coaching, competency and personality based assessments, resume development and job search training. We also provide such services to individuals looking to make a career change within their current organisation, transitioning into retirement or simply looking for career guidance as part of their ongoing development.

EAP Counselling and Workplace Wellbeing Programs

Our registered, clinical psychologists deliver tailored Employee Assistance Programs (EAPs) for organisations, enabling them to offer their employees, and eligible family members, access to free confidential and professional psychological support for anxiety, stress, burnout or mental health issues related to work or home. Our approach is friendly, caring and focused on providing practical solutions.

Our Employee Wellbeing Program is a flexible program that is engaging, evidence based, innovative and results orientated. Our aim is to support employees to realise their health potential while helping organisations to improve productivity.

Restoring, Rehabilitating & Enabling

We work with organisations to Restore, rehabilitate and enable people in their workplace following challenging issues. PeopleSense by Altius offers a range of solutions to assist organisations to deal with interpersonal issues that may arise between people or teams at work. These issues could range from potential grievances of bullying and harassment to challenges occurring within teams. Our core solutions include:

• Mediation and Conflict Resolution Services
• Team Values Alignment Process
• Human Resources Consulting and Support

Mediation and Conflict Resolution Services

In any workplace, there’s potential for misunderstandings and when ignored these can lead to conflicts. Conflict drains peoples’ energy, impacts productivity and affects the ethos of an organisation. Conflict may arise when:

• Misunderstandings occur between a manager and employee.
• Employees working together strongly believe they are in the right and disagree about shared work.
• Poor behaviour, such as bullying, is taking place.
• Managers or employees fail to recognise there is a problem.

Mediation can be a productive means of managing two conflicting parties – a ‘peace making” process where the aim is for both parties in conflict to have a win-win result. At PeopleSense by Altius, mediation is separated into two components - a Mediation Assessment and a Mediation Intervention.

A Mediation Assessment involves:

• Meeting with each of the identified parties individually.
• Gathering relevant information.
• Identifying key themes related to the conflict.
• Determining the suitability of mediation intervention.

The Mediation Assessment is then followed by the actual Mediation Intervention which seeks to have a positive outcome for both parties and the organisation as a whole.

Find out more about our workplace mediation and conflict resolution services.

Team Values Alignment Process

The Values, or guiding principles, of an organisation sit alongside an organisation’s Vision and Mission/Purpose – to form the framework for work accomplishment. If an organisation’s values are not known or unclear, not understood or supported or shared - they run the risk of being made up, or driven by strong personalities. This can often lead to negative culture or limit organisational progress.

PeopleSense by Altius assists organisations to address this challenge by involving employees in a multi-layered Values Alignment Process. Our multi-layered approach, followed through consultation with organisations, enhances team effectiveness by assessing what motivates a team. The process involves:

• Developing an insight report.
• Facilitating a values alignment workshop.
• Developing a charter to align the team’s behaviours with organisational values.

Client organisations we’ve assisted with the Values Alignment Process report:

1. Increased quality of services, employee productivity, efficiency and/or effectiveness.
2. Greater morale and cooperation in teams stemming from organisational values such as ‘respect’, ‘teamwork’, ‘trust’ and ‘support’.
3. Increased employee engagement identified by their direct work output and positive behaviour - which are indicative of other values such as ‘accountability’, ‘ownership’ or ‘growth’.

Human Resources Consulting and Support

We provide professional, third-party support to an organisation’s HR operations:

• Providing advice on performance counselling and behavioural management strategies relating to potential disciplinary action and/or termination.
• Independent HR audits and provision of HR coaching and recruitment.